Nutrivo App, LLC Privacy Policy

Effective Date: September 30, 2024

Nutrivo App, LLC (“we,” “us,” or “Nutrivo”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile applications, and services (collectively, the “Services”). By using our Services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal information in order to provide you with our Services:

Information You Provide Directly:

• Account Information: When you sign up for Nutrivo, we collect information such as your name, email address, password, and payment details for subscriptions.
• Health & Fitness Data: When you use the app, you may provide us with information such as your weight, height, fitness goals, dietary preferences, activity levels, and any other personal health data.
• Communications: If you contact us for support or provide feedback, we collect details of that communication.

Information Collected Automatically:

• Usage Data: We collect data about how you use the app, including features accessed, pages viewed, and interactions made.
• Device Information: We collect information such as your IP address, device type, operating system, and app settings.
• Cookies: We use cookies to improve your experience on our website, track user activity, and gather analytics.

Information From Third Parties:

We may also collect personal information from third parties if you link your Nutrivo account to other services (payment processors). These third parties may provide us with additional information about you in accordance with their own privacy policies.

2. How We Use Your Information

We use your information to:

• Provide and Improve the Services: To deliver personalized meal plans, track fitness progress, and improve app functionality.
• Personalize Your Experience: To tailor features, content, and ads based on your preferences and goals.
• Process Payments: For subscription management and to process transactions securely.
• Communicate With You: To respond to inquiries, send updates, and deliver newsletters (with your consent).
• Analytics: To monitor usage trends, conduct research, and perform data analysis to improve the performance of our Services.
• Marketing: With your explicit consent, we may use your information to send you promotional offers, updates, and relevant health information.

We will only send marketing communications with your explicit consent, which you can manage or withdraw at any time through your account settings.

3. Sharing of Your Information

We may share your information with third parties in the following ways:

Service Providers:

We share your personal information with trusted third-party service providers who assist us with functions such as payment processing, data analysis, marketing, and customer support. These third parties are obligated to comply with data protection laws and safeguard your information.

Legal Requirements:

We may disclose your information to comply with legal obligations or protect the rights, property, or safety of Nutrivo, our users, or others.

Business Transfers:

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Advertising Partners:

With your consent, we may share anonymized information with advertising networks to deliver targeted ads. These partners may collect information about your activities on our Services and other sites.

4. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

For All Users:

• Access and Correction: You have the right to access, update, or correct your personal information.
• Account Deletion: You can delete your account through the app or by contacting us directly. Upon account deletion, we will remove your data from active databases but may retain backup copies as required by law or for legitimate business purposes.
• Marketing Opt-Out: You may opt-out of marketing emails by using the unsubscribe link provided in the emails or updating your preferences in your account settings.

For EU Users (GDPR Compliance):

• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format and have the right to transmit it to another service provider.
• Right to Object: You may object to the processing of your data, including for marketing purposes.
• Right to Lodge a Complaint: If you believe we are in violation of your privacy rights, you have the right to file a complaint with your local data protection authority.

For California Residents (CCPA Compliance):

• Right to Know: You can request to know what personal information we collect, use, and share about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: Nutrivo does not sell personal information. However, if our practices change, you will have the right to opt-out.

To exercise any of these rights, please contact us at hi@nutrivo.app.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill your requests, and comply with legal obligations. If you choose to delete your account, we will remove your data from active systems within 30 days but may retain backup copies for legal or compliance purposes.

6. Security of Your Information

We are committed to protecting the security of your personal information and use industry-standard encryption technologies such as SSL to secure data transmission. Stored data is protected with AES-256 encryption. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance your user experience
• Track user activity on our Services
• Deliver personalized ads and content
• Conduct analytics and research

You can manage your cookie preferences through your browser settings or opt-out of tracking by adjusting the settings on your device.

Do Not Track (DNT) Disclosure:

Our Services currently do not respond to Do Not Track (DNT) signals. You may manage cookies or tracking through your browser settings or by using third-party tools.

8. Children's Privacy

Nutrivo does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected information from an individual under 18 without parental consent, we will delete that information immediately.

9. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. or other countries. By using our Services, you consent to the transfer of your information to the U.S. or any other country in which we operate. We comply with GDPR and other applicable data protection laws when transferring data internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make any material changes, we will notify you by email or through the app. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at: hi@nutrivo.app

Address:

Nutrivo App, LLC

1625 N 16th Ave

Phoenix, Arizona 85007